Terms and Conditions

WEBSITE TERMS AND CONDITIONS

Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

Definitions

Services means sale of products through this website

the Website means the website www.treestripes.com

We / Us etc means Tree Stripes and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice.

Use

The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:

info@treestripes.com

Shipping and Order Tracking

The seller will deliver to most Australian addresses. Our chosen carriers require the delivery to be signed for by the Purchaser, unless the purchasers have provided an ATL (Authority To Leave). Any risk will pass to the Purchaser and or any other person who signs for the receipt of the delivery. We do not accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike or transport complications.

The Purchaser is responsible for providing accurate delivery instructions and address details in writing. If the nominated courier is unable to deliver the Purchaser’s order due to either incorrect information provided by the Purchaser, a re-delivery fee may apply. This fee will be charged to the Purchaser’s credit card.

Trademarks

The trademarks and logos contained on this Website are trademarks of [Tree Stripes Pty Ltd]. Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites

This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.

Warranties relating to Goods

Conditions, warranties and other provisions which apply to or in respect of goods under or by virtue of the Australian Consumer Law as amended from time to time or any other enactment of the Commonwealth of Australia, the State of New South Wales or of any other place and which by that enactment cannot be excluded from these Terms and Conditions shall apply without restriction or modification. All other warranties, conditions and guarantees which would or may be implied (whether by statute law, trade usage or otherwise) into this account agreement (including, in particular, any which may in any way relate to quality or fitness for any particular purpose) are hereby expressly excluded from these Terms and Conditions.

Order Cancellation

Cancellation by Tree Stripes

Tree Stripes: The Seller reserves the right to cancel any order at any time without notification.

Cancellation by Purchaser

We aim to ship online orders within one to two business days of the order being placed. Should you wish to cancel an order after payment has been accepted, please contact us via e-mail at info@treestripes.com

Unfortunately, we are unable to cancel an order, once it has been dispatched. The order will then comply with our returns and exchange policy.

PHOTO REPRESENTATION

The websites represent as accurate as possible representation of the product and its colour. Colour representation may vary due to computer image quality and screen settings. The seller will not accept customer’s claims that a product is faulty if they feel that the colour isn’t a perfect match for how an item appears on their screen.

RETURNING YOUR FULL PRICED ITEM

If you change your mind we will happily offer a credit voucher or refund on any full priced purchase. Returns will be accepted within 14 days from date of delivery. Proof of purchase must be supplied.

Items must be returned in their original, unused condition with tags attached, in their original packaging. Please pack all items safely for the return transport and clearly mark as follows:

Tree Stripes Attention: Returns Department Order number #________ 190 Kingsgrove Road, Kingsgrove, NSW 2208, Australia

You are responsible for the cost of returning goods to our warehouse. Please note, we cannot be responsible for goods damaged in return transit. We recommend using a postage method which provides tracking or insurance for items in transit.

Once your item/s have been received by our warehouse, and assuming they are in perfect condition your order will be refunded, or a credit note will be issued to the value of the goods, minus any shipping costs incurred by Tree Stripes.

Faulty Goods

We will offer a refund or replacement when an item is faulty or demonstrating a major problem. Proof of purchase must be supplied. Please contact us by email: info@treestripes.com with an explanation of the fault/problem and please provide images clearly showing the issues.

We will incur all reasonable shipping costs if the item is deemed to be faulty and will advise the most appropriate method of returning the goods. We will assess the goods when they are received. We will not cover shipping costs for items which are damaged due to mistreatment. Upon receiving the item we will issue a credit note or refund if we deem the product to be genuinely faulty.

Confidentiality

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in New South Wales.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

Shipping & Order Tracking

Contact Information

Questions about the Terms of Service should be sent to us at info@treestripes.com