Refunds

Due to the nature of hand made paper interiors, please note that the finish, colour, marks, specs may vary. These irregularities are intrinsic to the process of making products by hand and adds to the items appeal.

However, we understand if you'd still like to return your purchased item. Items may be returned within 10 days of your parcel being delivered.  

All returns must be in original condition and original packaging. Any returns are at your cost and the original shipping cost will not be refunded. Please do not use the actual packaging as a postage box - this will void your exchange as non-refundable. 

We recommend you use the original shipping box we used to post your items. 

Once we have processed your return, the parcel will be inspected to ensure it's in its original condition. We aim to refund you within 2 business days of receiving the returned item.

Items on end of clearance sale are non-refundable. 

Exchanges

Exchanges can be made within 10 days of receiving your item. Any exchanges must be in original condition and original packaging.

Please do not use the actual packaging as a postage box - this will void your exchange as unexchangeable. We recommend you use the original shipping box we used to post your items.

Postage to return will be at your cost along with the re-delivery of your exchanged item. 

Please email us at info@treestripes.com to arrange an exchange. We will send you an invoice for the re-delivery ($10) and this fee must be paid before you send your item back for an exchange. 

Damages

If in the unfortunate event, your parcel arrives damaged, please contact us immediately at info@treestripes.com within 48 hours, so we can find a solution for you. 

Information required:

  • Order Number
  • Date of Purchase
  • Include images of the damaged parcel and damaged item/s

 In the event that you receive a damaged item and we are unable to exchange that item for you, we will refund you. Refunds will be processed via your original payment method. Please allow 2 business days after we receive that item for your refund to appear in your account.